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A Comprehensive Transformation

ERP Implementation for
J7 Mall Chakwal

Case Study
Insights and Impact

Timeline

February 2019 - January 2020

Team

01 Team Lead / Full stack

02 Backend developers

03 Mobile Dev

04 Frontend developer

05 Tech consultant

06 DevOps

07 Project CTO

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Technologies

Laravel

Postgresql

React Native

AWS

Docker

Background

J7 Mall Chakwal, a leading retail and commercial hub, was experiencing rapid expansion but struggling with operational inefficiencies across multiple departments. Challenges in sales management, customer relationships, financial workflows, and procurement highlighted the need for an integrated ERP system. To streamline workflows, enhance operational efficiency, and deliver a superior customer experience, J7 Mall Chakwal embarked on implementing a robust ERP solution tailored to its needs.

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Challenge

The challenges faced by J7 Mall Chakwal included:
Inefficient Payment Plan Management

The lack of a centralized system for managing customized payment plans caused delays and inconsistencies in processing payments.

Disconnected Customer Engagement

Customers lacked an accessible platform to view their payment schedules, receipts, or documents, leading to frequent inquiries and delays.

Manual Financial Processes

Financial workflows were prone to manual errors, impacting reporting accuracy and budgeting.

Recovery Management Issues

The absence of automated recovery tools led to inefficiencies in debt collection and delayed follow-ups.

Procurement and Inventory Oversight

Disjointed procurement processes and lack of real-time inventory tracking caused delays and increased holding costs.

HR Challenges

Payroll discrepancies and inefficient employee data management reduced overall HR productivity.

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Solution

To overcome these challenges, J7 Mall Chakwal implemented a fully integrated and customized ERP system with the following features:

One-Click Payment Plan Management

A user-friendly module for creating and managing flexible payment plans tailored to tenants and buyers.

Mobile App Integration

Enabling customers to access their payment plans, receipts, documents, and make installment payments via a mobile app.

Website Connectivity

Providing an online portal for customers to manage accounts, view transaction histories, and make payments securely.

CRM

To improve customer relationship management and retention.

Accounts

Automating financial processes for accurate reporting and forecasting.

Recovery

Introducing automated follow-ups and alerts to streamline debt collection.

HRM

Enhancing payroll accuracy and employee lifecycle management.

Procurement & Store Management

Real-time tracking of inventory, vendor management, and procurement planning.

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  • This project was exhilarating! Our team actively used the product during development, enhancing our workflow and understanding its functionalities. The challenge lay in managing features. We carefully planned their hierarchy, and by the end of the design phase, we had several solutions, choosing the best one without regrets.

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    • Col. (R) Jamshaid shah

      Project Director

Implementation Journey

The ERP implementation at J7 Mall Chakwal followed a structured approach over six months:

Requirement Analysis

Collaborated with key stakeholders to understand operational pain points and define ERP customization needs.

Customization

Developed tailored ERP modules for payment plans, CRM, and procurement workflows.

Data Migration

Ensured secure and accurate migration of legacy data, including financial records, customer files, and inventory data.

Training

Conducted comprehensive training for departmental teams to ensure smooth adoption of the ERP system.

Go-Live

Implemented a phased rollout, starting with critical modules like Accounts and Sales, followed by a full-system launch.

Results

The ERP implementation led to transformative improvements across J7 Mall Chakwal's operations:

Sales & Payment Plan Management

  • Reduced administrative overhead with automated one-click payment plan creation.
  • Enhanced transparency and efficiency in managing tenant contracts.

CRM

  • Improved customer engagement by 45%.
  • Reduced response times by 50%.
  • Increased customer retention by 30%.

Accounts

  • Increased financial reporting accuracy by 60%.
  • Reduced manual errors by 70%.
  • Improved budgeting accuracy by 40%.

Recovery

  • Boosted recovery rates by 50%.
  • Reduced outstanding dues by 35%.
  • Enhanced process efficiency by 55%.

HRM

  • Achieved 80% accuracy in payroll processing.
  • Reduced payroll discrepancies by 75%.
  • Improved HR efficiency by 65%.

Procurement

  • Reduced procurement cycle time by 40%.
  • Achieved 25% cost savings through optimized vendor management.
  • Improved procurement planning by 50%.

Store Management

  • Increased stock accuracy by 45%.
  • Improved inventory turnover rates by 35%.
  • Reduced holding costs by 30%.

Mobile App & Website Connectivity

  • Enabled customers to access real-time payment data, receipts, and documents through mobile and web platforms.
  • Enhanced customer satisfaction by providing a seamless and convenient user experience.
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Conclusion

The ERP implementation has revolutionized operations at J7 Mall Chakwal, delivering significant improvements in payment management, customer engagement, financial accuracy, and overall operational efficiency. With a unified platform integrating mobile app and website connectivity, J7 Mall Chakwal has empowered its tenants and customers with greater transparency and convenience. This digital transformation positions J7 Mall Chakwal to continue its growth trajectory with a scalable, efficient, and customer-centric approach.

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Unlocking Excellence A
Showcase of Our Company's
Finest Achievements

Apna Apartment simplifies buying and renting apartments with an intuitive mobile app. Users can filter options by price, area, and city, enjoy flexible plans, and access exclusive deals, making apartment hunting easy and stress-free.

Case Study

Machinan is a platform revolutionizing heavy machinery rentals by connecting customers and suppliers. It simplifies bookings, offers competitive rates, and empowers suppliers through a transparent bidding system.

Case Study

Radisson Blu Islamabad, a premier luxury hotel, faced operational challenges with disconnected departments. We developed a customized ERP solution that streamlined operations, improved guest experiences, and enhanced efficiency, resolving their coordination and inefficiency issues.

Case Study

Signature Rotana faced inefficiencies from disconnected departments. Our ERP unified operations, boosting productivity and customer satisfaction.

Case Study

J7 Mall Chakwal, a growing retail hub, faced operational inefficiencies in sales, customer relationships, finances, and procurement. To streamline processes and enhance efficiency, it implemented our tailored ERP solution

Case Study
Apna Apartment Buying & Renting Apartments Video
Machinan Rental App for Heavy Machinery Video
ERP Implementation for RadissonBlu Islamabad Video
ERP Implementation for Signature Rotana Video
ERP Implementation for J7 Mall Chakwal Video
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